Wellness programme design
A menu is an operating document. We write it so a therapist can deliver it and a general manager can price it.
What is included
Scope is set at the start of the engagement. Most properties take all six.
Menu architecture
The full treatment set: signature rituals, the everyday spine that fills the diary, and the additions that lift spend per guest.
Retreat itineraries
Day, three-day and seven-day programmes, sequenced so each treatment sets up the next rather than repeating it.
Therapist protocols
Step, timing, pressure, product and handover written per treatment, so delivery holds when the roster changes.
Product and supplier specification
Oils, linens, teas and amenities specified against cost, resupply reliability and what customs will clear.
Guest journey mapping
Arrival to departure, including the parts most menus ignore: waiting, changing, the walk between rooms, and the exit.
Pricing architecture
Rate bands, treatment mix and capacity modelled against the room rate, so the spa contributes rather than decorates.
What a menu is made of
Before the pricing model, there is a plant, an oil and a temperature.
Common questions
The four we are asked in almost every first meeting.
How does climate change a wellness programme?
Humidity decides treatment length, product viscosity, linen turnaround and how long a guest will sit in a heat experience. A menu written for a dry climate fails on the south coast in May, so treatment timings and product choices are set against the property's actual conditions month by month.
How are Sri Lankan traditions used without becoming a cliché?
Traditions are used for what they do, not as decoration. If a treatment carries a name from a tradition, the protocol behind it earns that name: the sequence, the oils and the timing follow the practice rather than borrowing its vocabulary.
What if we cannot staff the menu we want?
Staffing reality sets the ceiling. We design against your actual roster, skill mix and turnover, and we say plainly when a menu needs headcount you do not have. A menu that only works with the opening team is not finished.
How long does a programme engagement take, and what does it cost?
Both are quoted per project. Duration follows the size of the menu, the number of treatment rooms and how much therapist training is needed, and the fee follows the scope agreed at proposal stage. We do not sell fixed packages, because a thirty-room hill-country retreat and a two-hundred-room beach resort are not the same job.