How we work
Four phases. Each one ends with something you can hold, tender or train from.
The four phases
Discover
Understand the property and the numbers it has to hit.
Concept
Agree the idea before anything is drawn or written in detail.
Design
Resolve it to buildable and deliverable.
Open
Train, rehearse, snag and trade.
Phase by phase
| Phase | Activities | Deliverables | What we need from you |
|---|---|---|---|
| Discover | Site walkthrough, guest and revenue review, staffing and skills audit, competitor set, supplier landscape. | Findings note, opportunity map, agreed brief. | Floor plans, trading data, access to the spa team. |
| Concept | Treatment logic, sensory direction, layout options, commercial model. | Concept document, indicative menu and rate bands, layout options. | One decision-maker, one review round. |
| Design | Menu and protocol writing, schematic and detail design, FF&E, supplier specification, MEP coordination. | Menu set, protocol manual, drawing package, FF&E schedule, pricing model. | Architect and contractor contacts, budget confirmation. |
| Open | Therapist training, dry runs, snagging, soft opening support. | Trained team, sign-off checklist, first-quarter review. | Roster in place, stock landed. |
Common questions
How the engagement runs in practice.
Who do we need to make available?
One decision-maker with authority to sign off concept and budget, plus access to the spa manager and the existing therapist team. Projects slow down most often when review passes through a committee rather than a person.
What happens after opening?
We stay through the first weeks of trading, then review at the end of the first quarter against the treatment mix and rate bands we modelled. Properties that want continuing menu and training support move onto a retainer.
Do you work outside Sri Lanka?
Yes, across South Asia and the Indian Ocean. The design method is the same; what changes is the supplier landscape, the licensing regime and what customs will clear, all of which are settled during discovery.
Engagement models
There is no standard package. Every engagement is scoped and quoted for the property after the first conversation.
Full project
All four phases, programme and space, from blank floor plan to first booking. Scoped and quoted for the property.
Audit only
Discovery for an operating spa, ending in a written set of changes ranked by revenue impact and effort. Quoted as a fixed piece of work.
Retainer
Ongoing menu, protocol and training support after opening, reviewed quarterly. Term and scope agreed case by case.